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Q: What chocolate do you use?
A: The chocolate that we use in all our fountains is the finest "Giles & Posner" Luxury Belgian Chocolate. Giles & Posner are the UK market leaders in manufacturing luxury fountain chocolate and chocolate fountain machines. Their chocolate doesn't require oil to run smoother like other leading brands.
Q: Is the chocolate free from
Nut Trace & Gluten Free?
A: We cannot guarantee that the chocolate or foodstuffs
are free from nut trace, we will provide signs to state this. However, the chocolate that we use IS gluten free and suitable for vegetarians.
Q: Can I have dips that are not on
the menu?
A: Yes, if you have a special dip that you would like we will do our utmost
to provide it. However, we do ask that only foods provided by 'Hot Chocolates'
are used.
Q: What is the longest period we
can rent a fountain for?
A: Our rental period is up to 4 hours. This is due to Health and Safety legislation stating the maximum length of time a cold food buffet can be left out above 8 degrees is 4 hours. The setup and dismantling of the fountain does not affect your 4 hour time slot.
Q: Do I need to provide anything or do anything?
A: We will take the headache out of letting you worry about what time we will arrive on the day, if we know where the venue is and if any preparation is needed. We will liaise directly with your venue point of contact and also yourselves just prior to your function to have every angle covered for creating the "WOW" factor for you and your guests. The only thing we require is that we are next to a plug socket and have a clear space of roughly
2m squared for the set up of our table.
Q: Will there be anyone present
during the hire period?
A: We will always ensure that at least one member of our team is present at
all times to assist your guests, replenish the food and make sure the fountain
runs smoothly.
Q: If I wanted a chocolate fountain
at my wedding when would it be provided?
A: Of course this is all down to personal preference; you may wish to utilise
the fountain to engage your guests while photographs are taken. Alternatively,
the fountain would make an excellent dessert or a modern twist to the traditional
wedding cake. The choice is yours.
Q: Do you carry liability insurance & a "food hygiene" certificate?
A: We carry a £5 million liability insurance, our equipment is regularly PAT tested and all our operators carry a food hygiene certificate. With over 15 years in the catering & environmental health business, this is an essential requirement for all catering services. We are registered with the local authorities, work with environmental health and are fully conversant with ever changing food hygiene legislation.
Q: How long have you been established?
A: Hot Chocolates was established in 2005 by Clayton & Pippa and has since grown into a recognised name in the chocolate fountain industry. Clayton has 19 years of customer service skills and runs the business full time. Pippa has 15 years of catering skills & knowledge and works in environmental health for the local authorities. Both bring a warm and friendly approach to all their customers.
Q: How do I book?
A: Simply give us a call or an email and we can either send or email you our booking forms. Return them within seven days with a £50 deposit and this will secure your booking date. The remaining balance is not due until 14 days prior to your function.
If you have any questions or queries then please don't hesitate to call or email us and we'll be only too pleased to help.
